Difficulty: expert
Content
- Booting the Kiosk for the first time
- Install the Kiosk app
- Step 1 - 3 - Install & Launch the app
- Troubleshooting
Learning Objectives
After reading this article, you’ll be able to:
- Perform initial configuration on QBIC Android kiosks
- Install the Kiosk App to run on QBIC Android kiosks
After installing the Kiosk Hardware according to Kiosk Hardware Installation, the device will launch automatically after connecting it to a power supply.
Booting the Kiosk for the first time
Step 1: Power the device
The device will launch automatically after connecting it to a power supply.
The device does not have a fixed battery; therefore, it is important to maintain a stable power supply.
Step 2: Connect to the network
- Connecting to a wired network happens automatically when plugging in the (POE) Ethernet cable.
Make sure Ethernet is enabled in your POE switch.
- Specific configuration such as subnet mask, fixed IP etc. can also be configured via the device's home screen.
- The wireless network can be configured via the app's home screen:
In case your device seems to be stuck in the booting process, you will need to reset the device: there is a hole labelled "reset" at the back. Power on the device and push a paperclip for 10 seconds in the reset hole (you should feel a click when pushing the reset button).
Step 3: Check firmware version
Make sure the latest version required firmware version is installed.
At least version v1.0.18 must be installed.
- The version can be checked on the home screen (see screenshot below):
- Upgrades of the firmware can be managed via remote Device Control for Kiosk App
Step 4: Define Landscape or Portrait mode
note667ece2e18e9This step is only relevant if you’ll run the Kiosk app in Kiosk mode: in Kiosk mode, you can choose to run it in landscape or in portrait mode.
Kiosk app in Room Display mode is only available in landscape mode.
This step is only relevant if you’ll run the Kiosk app in Kiosk mode: in Kiosk mode, you can choose to run it in landscape or in portrait mode.
Kiosk app in Room Display mode is only available in landscape mode.
In Settings > Display > HDMI, select “System Direction”. It looks like a title, but you can click it to open a pop-up that will let you choose between 0, 90, 180 or 270 degrees.
In a sense, it let’s you choose between using the screen in landscape or portrait mode.
Info
Once you install the Kiosk app in the next step, it will switch automatically to the relevant Landscape or Portrait mode based on the screen rotation.
Step 6: Hide Navigation Bar in Fullscreen Mode / Enable screen pinning
Hide Navigation Bar in Full screen Mode
Once you’ve downloaded the Kiosk app, you can hide the navigation bar when using the Kiosk app in full screen mode.
Go back to the device to enable screen pinning:
- Go to Settings > Player Settings > Screen > Fullscreen > turn on
(optional) Enable Screen Pinning
After enabling the “Hide Navigation Bar in Fullscreen Mode” setting, you should not be able to leave the app.
If you are still able to go out of the app, or fullscreen mode is not available on your device, you can enable Screen Pinning.
Info
The app will be pinned until the next reboot (after reboot: you’ll have to pin again), so only use this feature if there is no reboot scheduled
Go back to the device to enable screen pinning:
- Go to Settings > Advanced Settings > Security > Screen pinning > turn on
- Open the Kiosk app > open recent apps (rectangle icon on 3-Button Navigation) > Click on the Kiosk app Icon > Select pin this app
Step 6: Install the app using Spacewell Device Control
You have now successfully installed the Qbic Kiosk.
In order to further configure the device and install the Room Display app, follow the below instructions to Install the Kiosk app.
Install the Kiosk app
You’ll need a device account and an admin account in order to log in and install the Kiosk app.
Keep your computer or tablet close, since you’ll need access to https://devicecontrol.cobundu.com/ to (remotely) configure the app settings.
Prerequisites
- You’ll need both a Qbic device + a PC
- Both devices should be on the same network
- Create a device account (i.e. the device account that will be used to log into the Kiosk application) in Users and Groups
Info
Every unique Workplace user should be linked to one unique IWMS user.
- Ideally, you’ve already configured a Profile and a Theme, see Customizing the Room Display
Step 1 - 3 - Install & Launch the app
Info
The Kiosk app will switch to the relevant Landscape or Portrait mode based on the screen rotation.
Step 4 - Configure the app
On the device, log in with the device account
You will have to provide the device account that has been configured in Users and Groups
If your device account is already in use by another Kiosk app, you will receive an error message. You’ll have to go to https://devicecontrol.cobundu.com/ and unlink the account used by the other kiosk.
Wait for the app to ask for a configuration
If this is the first time you use the device account, the app will launch and give an error. Don’t panic, this is completely normal The app is asking which locations and profile to load.
You’ll need your laptop for the next few steps.
Open device control to set up the new app
Go to https://devicecontrol.cobundu.com/ and log in with an admin account.
You should see you new device in the list with a label “not configured” on the right.
Select the device and press START CONFIGURATION
When you select the device, a panel will appear from the bottom. Click on Start configuration.
Select Floor Display
Select FLOOR DISPLAY in the pop-up window that appears
Select locations + a profile & theme to be applied
Select one or more locations, a Profile and a Theme using the drop down menus.
These settings will be pushed to the Kiosk app after you pressed SAVE.
You can customize this later at any point.
You might need to go back to the device and tap 'retry'
Once you pressed RETRY the app will continue it’s configuration
Congratulations, you're ready
Now you’re good to go