GO - Create Service request

Difficulty: novice

There are several ways to create a service request, either by selecting the location on the floorplan, or from the overview in GO - My service requests.

Create a service request from floorplan

1. Select the relevant location on a floorplan
2. Click on button “Service Request”
3. Service Type (mandatory): Select the most relevant service type for the request.
4. Subject (mandatory): Enter the subject of the request.
5. Description: Give a short description of the problem
6. Attachments (select image, pdf, …), max 30 MB per service request: Attach an image or picture of the problem/issue.

Create a service request from My Service Requests

1. In GO - My service requests, click on button “Add new”
2. Select location,

   1. either through the location hierarchy, or

   2. select the location from a floorplan. Locations for which you can create a service request are highlighted.
3. Service Type (mandatory): Select the most relevant service type for the request.
4. Subject (mandatory): Enter the subject of the request.
5. Description: Give a short description of the problem
6. Attachments (select image, pdf, …), max 30 MB per service request: Attach an image or picture of the problem/issue.

For more information on configuration, read the following article: Workplace App: Service request. Also, rights need to be configured in Users and Groups.