Difficulty: novice
Content
Learning Objectives
After reading this article, you’ll be able to:
- create a service request through the Workplace App
- check status of submitted service requests in the Workplace App
To create a service request, fill in a location, select a service type and provide more details by filling in a subject, description and adding attachments.
To create a ticket in the app:
- Open the Workplace App on your device.
- Click the “Create service request” button to open the form.
- Fill in the info and press the “Submit” button.
Alternatively, it’s possible to create a service request starting from a floor plan: select a location, then “Create service request” button to open the form.
A service request contains following components:
-
Location (mandatory)
Click on the location cards to drill down in the location hierarchy, or select the radio button of the building or floor to select this level. -
Service Type (mandatory)
Select the most relevant service type for the request. -
Subject (mandatory)
Enter the subject of the request. -
Description
Give a short description of the problem -
Attachments (select image or take a picture), max 30 MB per service request
Attach an image or take a picture of the problem/issue.
Check the status of submitted service requests in the Workplace App by selecting the “View service requests” button on the home page.
Info
The default view shows open requests. Use the filter function to also see closed requests.
For more information on configuration, read the following article: Workplace App: Simple ticketing.