Difficulty: novice
Learning Objectives
After reading this article, you’ll be able to:
- Create ad hoc visitors
- Include visitors during the reservation process for room booking
- Manage all visitors
Include visitors during the reservation process or create an ad-hoc visitor. This streamlines the process for the front desk by pre-populating visitor information and facilitates a smoother check-in experience.
You’ll only see the Visitor-relevant features, after your administrator assigns the relevant permission.
For every visitor, following information can be provided:
Visitor details
- Name & Company (mandatory)
- Visitor Type (list defined by administrator)
- Car > if yes: license plate
- Description
More details
will be taken from Reservation when visitors are added during the reservation process:
- Location (Building)*
- Host name
- From - To Date & Time
* The Location dropdown only lists buildings where visitor access is enabled, eliminating visitor-related confusion in buildings without reception support.
Create ad hoc visitors
From the “My Visitors” menu point,
- manually add visitors, by providing the requested information in the GO Web portal
- batch upload a list of visitors, that can be prepared in an excel format
Include visitors during the reservation process
On GO - Create Reservation, it’s possible to add Visitors to a room reservation. In the Participants-tab,
- manually add visitors, by providing the requested information in the GO Web portal
- batch upload a list of visitors, that can be prepared in an excel format
Manage all visitors
The My Visitors overview lists all future visitors for the logged in user.
It’s possible to
- Filter on date: next 7 days, next 30 days or look-up a specific date
- Ad hoc creation of Visitors
Import: batch upload a list of visitors, that can be prepared in an excel format
- Add: manually add visitors, by providing the requested information in the GO Web portal
- Search on name
- Sort on
Name
- Building name
- Arrival or Departure Time