In this article, we cover where to find information about the Spacewell Energy platform and how to contact us for help.
Contents:
Introduction
A user has many resources to learn about the platform, starting by this Help Center and followed by periodic trainings, product tours, AI chatbot and direct support.
Remember that the support is for our direct partners.
Availability
From September to June: On work days from 9 to 18h CET
July and August: On work days from 9 to 16h CET
Channels
You can contact us via email, or webform once logged in to our support portal:
You can also write in the chat in the platform and decide contacting us after talking to our AI support colleague.
You can call to our number: (+34) 931 810 195
When submitting a support ticket, please provide:
- Account name and/or number where you are experiencing the issue, ex: 293 - Corporate Buildings
- Name of the datasource, device, parameter and location involved with the issue
- Section of the software where you experienced the issue: ex. Analyse -> Consumption or Configuration -> Locations...
- Steps that you took when the issue occurred, including screenshots.
- Attach any file/document that you are experiencing the issue with so that we can run tests on this ourselves (.csv, .xls, .pdf...)